Question 1

________ is the process of putting ideas or thoughts into symbolic form.

Accepted Answer

Encoding refers to the process of converting thoughts, ideas, or messages into symbolic form. It involves using a code or language to represent the message in a way that can be conveyed to others through a medium such as speech, writing, or gestures.

Question 2

_________ are a specific type of interpersonal conflict involving direct verbal attacks on another individual.

Accepted Answer

Destructive conflicts involve direct verbal attacks and are characterized by negative communication patterns that can harm relationships.

Question 3

___________ occurs in the sender's and receiver's minds.

Accepted Answer

Internal noise occurs in the minds of both the sender and receiver. It includes factors such as personal biases, emotions, and perceptions that can interfere with the communication process.

Question 4

The average person spends _________ of waking hours in some form of communication.

Accepted Answer

The average person spends approximately 70% of their waking hours in some form of communication, which includes speaking, listening, reading, and writing.

Question 5

The __________ is used in the book to illustrate avoiding potentially bad news or communication.

Accepted Answer

The phrase "burying one's head in the sand" primarily refers to the behavior of ostriches, who supposedly hide their heads in the sand to avoid danger or threats. In the book, this phrase is likely used to illustrate the concept of avoiding bad news or communication.

Question 6

Anthropologist E.T.Hall in his book The Silent Language said that:

Accepted Answer

The quote "What people do is more important than what they say" is attributed to E.T. Hall, emphasizing the importance of nonverbal communication and actions over verbal communication.

Question 7

__________ Theory claims that individuals seek to develop relationships that will maximize the benefits or profits and minimize the costs or deficits.

Accepted Answer

Social Exchange theory posits that individuals make decisions about relationships based on the perceived benefits and costs. This theory suggests that people seek out relationships that provide them with the most benefits or profits, while avoiding those that bring the most costs or deficits. This can include tangible benefits such as resources, support, or services, as well as intangible benefits such as companionship, love, or belonging. Similarly, people may be deterred from relationships that require significant effort, time, or resources, or that bring emotional or social costs such as conflict, burden, or stress.

Question 8

Listening to a political ad or an ad for a new product usually requires:

Accepted Answer

Listening to a political ad or an ad for a new product usually requires critical listening because one needs to analyze and evaluate the information presented in the ad to make an informed decision. Intellect may also be helpful, but it is not necessary as critical thinking can still be done with a basic understanding of the subject matter. Emotions and extroverted personality are not necessarily required, as they may cloud one's judgement and distract them from analyzing the information presented.

Question 9

___________ are things that suggest something else through association,such as a tattoo or engagement ring.

Accepted Answer

Symbols are things that suggest something else through association.

Question 10

_________ is the ability to recognize and identify another's feelings by putting oneself in that person's place.

Accepted Answer

Empathy is the ability to understand and share the feelings of others by imagining oneself in that person's situation. It involves recognizing and identifying the emotions of others and responding compassionately to their needs or concerns. The other options are not related to this concept.

Question 11

The receiver of a message is the __________ or audience.

Accepted Answer

The receiver of a message is the destination, as they are the intended audience or recipient of the message. The sender is the one who initiates the communication, the communicator is the person who conveys the message, and the channel is the medium through which the message is transmitted.

Question 12

_____________ is the distance between speakers.

Accepted Answer

Proxemics refers to the study of physical distance between individuals and how it affects communication. It includes concepts like personal space, territoriality, and the distance between speakers. Artifacts refer to physical objects created by humans, cybernetics is the study of communication and control systems, and calibrations refer to the process of making precise measurements or adjustments.

Question 13

According to researcher DeVito in the book,several factors will influence your choice of conflict strategies,but this is not one of them.

Accepted Answer

According to researcher DeVito, factors that influence your choice of conflict strategies include goals, emotional state, and cognitive assessment of the situation. However, intimacy level is not one of the factors mentioned.

Question 14

_________ are statements that ascribe blame or judge others.They can lead to arguments.

Accepted Answer

You-messages are statements that directly address or blame another person, leading to defensiveness and potential arguments. It is best to use I-messages, which focus on expressing one's own feelings and needs, rather than criticizing or blaming others. The other options (C and D) are not common types of communication messages.

Question 15

The ______ is the method by which communication travels from source to sender to receiver.

Accepted Answer

The channel is the method or medium used to transmit the communication from the sender to the receiver. This can include face-to-face conversations, phone calls, emails, text messages, and other forms of communication. Interference refers to any external factors that can disrupt or distort the communication, while destination refers to the intended recipient of the message. N Ach factor is not a recognized term in communication theory.

Quiz 7: Communication