How should a supervisor handle defensiveness?
A)Ignore it
B)Face it head on
C)Refuse to allow defensive comments
D)End any discussion as soon as defensiveness is recognized

Question

Quizplus · Accepted Answer

Facing defensiveness head on is the best choice as it helps to understand the root cause of the issue and resolve it effectively. Ignoring defensiveness or ending discussions will not lead to a productive outcome, and refusing to allow defensive comments may lead to further conflict. It is important to address the defensiveness in a calm and empathetic manner to create a positive and open dialogue.

How Should a Supervisor Handle Defensiveness