Refer to the scenario below to answer the following questions.
TopCup Coffee (Scenario)
Catrina has been working as a manager in TopCup Coffee for six months now. In that time she has noticed that the total sales have grown a scant half percent. The owner, who does not work in the business directly, commented in a recent meeting that unless the sales picked up over the next six months, he would consider closing the business. Catrina has since looked seriously into the operations and armed with a textbook on operations management from her college days, she is determined to change both the coffee shop operations and the sales picture.
-Now that Catrina has attended to the employees' basic requirements, she intends to take the next step and ensure that all the employees have the necessary ___________ to do their jobs better.
A) schedules
B) pay and benefits
C) uniforms
D) training
E) supervision
Correct Answer:
Verified
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