Refer to the scenario below to answer the following questions.
TopCup Coffee (Scenario)
Catrina has been working as a manager in TopCup Coffee for six months now. In that time she has noticed that the total sales have grown a scant half percent. The owner, who does not work in the business directly, commented in a recent meeting that unless the sales picked up over the next six months, he would consider closing the business. Catrina has since looked seriously into the operations and armed with a textbook on operations management from her college days, she is determined to change both the coffee shop operations and the sales picture.
-The first thing Catrina wants to tackle is working with the employees, most of whom are part-time students working various shifts. She calls a meeting first with the three full time employees and wants to start a process where all the employees focus on _____________ between shifts.
A) sharing information
B) ensuring a clean workplace
C) clearing the cash registers
D) seamless customer service
E) topping up the supplies

Question

Quizplus · Accepted Answer

The question is asking what Catrina wants the employees to focus on between shifts. The best choice is sharing information, as this will help to improve communication and coordination among the employees, which can lead to better overall operations and customer service. Ensuring a clean workplace, clearing the cash registers, topping up the supplies, and offering seamless customer service are all important tasks, but they are not specifically related to the idea of sharing information between shifts.

Refer to the Scenario Below to Answer the Following Questions