Refer to the scenario below to answer the following questions.
Value Chain Management (Scenario)
Randy is the new strategic manager for Solutions Tech Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Rob, who is the owner of a successful small business that creates computer displays for large-scale production facilities. Randy is reviewing the business strategy at Rob's business and has some recommendations.
-Randy tells Rob that flexibility in job design means that jobs should be redesigned around work processes that __________.
A) help organizations learn more about their customers
B) link functions involved in creating value to customers
C) solidify the commitment of members to the goals of their respective work unit
D) match competitors' capabilities
E) reduce costs and improve production efficiency

Question

Quizplus · Accepted Answer

Flexibility in job design means that jobs should be redesigned around work processes that link functions involved in creating value to customers. This means that the focus of job design should be on activities that directly add value to the customer and not just the tasks involved in performing the job. This approach helps ensure that the organization's resources are focused on delivering value to the customer and that each function is working in concert with each other to achieve that goal.

Refer to the Scenario Below to Answer the Following Questions