Refer to the Scenario Below to Answer the Following Questions

Refer to the scenario below to answer the following questions.
Value Chain Management (Scenario)
Randy is the new strategic manager for Solutions Tech Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Rob, who is the owner of a successful small business that creates computer displays for large-scale production facilities. Randy is reviewing the business strategy at Rob's business and has some recommendations.
-Randy tells Rob that the value chain management approach radically changes organizational processes. Rob asks Randy if he could elaborate on this point a bit more. Randy says "when managers decide to manage operations using value chain management, old processes are no longer appropriate. Managers must critically evaluate all organizational processes to determine where value is being __________."

A) subtracted
B) added
C) lost
D) removed
E) filtered