Refer to the Scenario Below to Answer the Following Questions

Refer to the scenario below to answer the following questions.
TopCup Coffee (Scenario)
Catrina has been working as a manager in TopCup Coffee for six months now. In that time she has noticed that the total sales have grown a scant half percent. The owner, who does not work in the business directly, commented in a recent meeting that unless the sales picked up over the next six months, he would consider closing the business. Catrina has since looked seriously into the operations and armed with a textbook on operations management from her college days, she is determined to change both the coffee shop operations and the sales picture.
-Catrina knows from her course in operations management that when the employees have all the required knowledge and tools they will be able to ___________.

A) direct any problems away from each other
B) improve the flow of materials in the shop
C) send an important message to the owner
D) work slow and steady at all times
E) collect more tips and possibly a bonus