Refer to the scenario below to answer the following questions.
TopCup Coffee: A Year Later (Scenario)
Catrina, the manager in TopCup Coffee has been working to change the culture and employee attitudes at the shop for over a year now. In that time she has noticed that the total sales have grown and profits are up. The owner, who does not work in the business directly, commented in a recent meeting that he was still not completely satisfied with the growth he noticed in the business and expected suggestions from Catrina for more changes to improve the situation. He is too busy to be involved in the business and expects Catrina to carry out any new initiatives, but he wants the final say in any changes. Catrina analyzes everything in the shop from the old fashioned cash registers to the temperamental espresso machines. She is also looking into their bean suppliers, who are often late with deliveries and the nearby bakery where they sometimes get day-old pastries they sell in addition to coffee. Catrina is determined to make the shop a success and is now moving into analyzing all operations that should be improved.
-Catrina decides to have a meeting with the bean suppliers and the pasty bakers hoping that _________________ will impress them that she needs better service.
A) warning both that she might change suppliers
B) changing what product she gets from each
C) showing both the limited profits she is making now
D) open communications with both
E) implementing new technology

Question

Quizplus · Accepted Answer

Open communication with both the bean suppliers and pasty bakers will show them that Catrina is serious about improving operations and that she values their service. This may lead to better service from both suppliers, without the threat of changing suppliers or limiting profits.

Refer to the Scenario Below to Answer the Following Questions