Question 1

Effectiveness refers to getting the most amount of output from the least amount of inputs.

Accepted Answer

Effectiveness refers to achieving the desired outcome or goal, not necessarily related to the amount of inputs used. Efficiency, on the other hand, refers to getting the most output from the least amount of inputs.

Question 2

An organization that achieves its goals but at a very high cost would be considered effective but not very efficient.

Accepted Answer

Effectiveness refers to achieving goals or objectives, while efficiency refers to doing so with minimum use of resources (time, money, etc.). If an organization achieves its goals but spends a lot of money, time, or other resources to do so, it can be considered effective but not very efficient.

Question 3

A finance manager who reviews reports and reads Canadian Business on a regular basis is performing the role of liaison.

Accepted Answer

The role of a finance manager who reviews reports and reads Canadian Business on a regular basis is not specifically that of a liaison. A liaison typically acts as a communication bridge between two groups or individuals.

Question 4

Supervisors and shift managers may both be considered first-line managers.

Accepted Answer

Both supervisors and shift managers are responsible for overseeing the work of front-line employees and ensuring that daily operations run smoothly, making them first-line managers.

Question 5

Managers who are effective at meeting organizational goals always act efficiently.

Accepted Answer

While efficiency is important, effective managers also prioritize effectiveness, or achieving the intended outcome. Sometimes, achieving the intended outcome may require sacrificing efficiency. Effective management is about finding the right balance between efficiency and effectiveness.

Question 6

Resource allocation and negotiating are both considered decisional roles.

Accepted Answer

Both resource allocation and negotiating involve making decisions that affect the allocation of resources, making them decisional roles.

Question 7

Directing and motivating are part of the organizing function.

Accepted Answer

Directing and motivating are actually part of the leading function of management, which involves inspiring and encouraging employees to work toward specific goals. The organizing function involves arranging resources and tasks to achieve those goals.

Question 8

All three of Mintzberg's interpersonal roles are part of the leading function.

Accepted Answer

Mintzberg's interpersonal roles include figurehead, leader, and liaison, all of which are involved in leading and overseeing the work of others. Therefore, they are part of the leading function.

Question 9

Middle managers coordinate the work of nonmanagerial employees who are directly involved with the production or creation of the organization's products.

Accepted Answer

Middle managers are responsible for translating the goals and directives from top management to the operational plans that guide the work of first-level managers or nonmanagerial employees, rather than directly coordinating nonmanagerial employees themselves.

Question 10

Managerial ability is important in creating organizational value.

Accepted Answer

Managerial ability plays a crucial role in directing resources, making strategic decisions, and managing personnel, all of which contribute to creating organizational value.

Question 11

In order to be considered a manager, an individual must coordinate the work of others.

Accepted Answer

Coordination of the work of others is a necessary skill for a manager.

Question 12

Typical activities for the role of spokesperson include greeting visitors and signing legal documents.

Accepted Answer

The typical activities for the role of spokesperson may include delivering speeches, communicating with the media or public, representing the organization in meetings, and handling crisis communications. Greeting visitors and signing legal documents are not usually considered part of the spokesperson's responsibilities.

Question 13

The associate dean of business management is responsible for preparing the schedule of classes at a large Canadian university. As she schedules each instructor's classes at specific times, she is performing Mintzberg's role of resource allocator.

Accepted Answer

Mintzberg's role of resource allocator involves distributing resources, such as time and personnel, to achieve organizational goals. In this scenario, the associate dean is allocating the resource of class time to instructors, which fits the role of a resource allocator.

Question 14

The most important variables in employee productivity and loyalty are pay and benefits.

Accepted Answer

While pay and benefits are important factors, research shows that other variables such as job satisfaction, work-life balance, opportunities for advancement and recognition are also crucial in determining employee productivity and loyalty.

Question 15

Whereas efficiency is concerned with the means of getting things done, effectiveness is concerned with the ends, or the attainment of organizational goals.

Accepted Answer

Efficiency focuses on optimizing the use of resources to achieve desired outcomes, while effectiveness is about achieving those outcomes in the first place. Effectiveness is concerned with achieving organizational goals and objectives, while efficiency is concerned with doing so in the most efficient and cost-effective way possible.

Question 16

Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

Accepted Answer

Middle managers typically make decisions and establish plans and goals for their respective departments or areas of responsibility within the organization, rather than organization-wide. Top-level executives are usually responsible for organization-wide decisions and plans.

Question 17

Disturbance handler is one of Mintzberg's interpersonal roles.

Accepted Answer

Disturbance handler is one of Mintzberg's decisional roles, not interpersonal roles.

Question 18

Management affects employee morale but not a company's financial performance.

Accepted Answer

Management not only affects employee morale but also has a significant impact on a company's financial performance. Effective management can lead to increased productivity, efficiency, and profitability, while poor management can result in low morale, high turnover rates, and decreased financial performance.

Question 19

The most important factor in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.

Accepted Answer

Numerous studies have shown that the quality of the relationship between employees and their direct supervisors has a significant impact on employee productivity and loyalty. A good relationship can improve employee engagement, motivation, and job satisfaction, while a poor relationship can lead to resentment, lower morale, and increased turnover.

Question 20

Determining who reports to who is part of the planning function of management.

Accepted Answer

Determining who reports to whom is part of the organizing function of management, not the planning function. Organizing involves establishing the internal organizational structure and ensuring that the work is arranged in a way that achieves the organization's goals.

Quiz 1: Introduction to Management and Organizations