Through ________,the service firm trains and motivates its customer-contact employees and supporting service people to work as a team to provide customer satisfaction.
Correct Answer:
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Q84: Manor Plaza Barber's customers have noticed that
Q85: The impossibility of a barber storing haircuts
Q86: Product mix _ refers to the number
Q87: The major product line decision involves _.
Q88: Which of the following is an example
Q90: The _ of the product mix refers
Q91: _ means that services cannot be seen,tasted,felt,heard,or
Q92: Helene Curtis began to market shampoo for
Q93: An alternative to product line stretching is
Q94: _ means that the quality of services
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