The total retail experience,customer service,and relationship retailing directly focus on which aspect of the retailing concept?
A)long-run planning
B)customer orientation
C)goal orientation
D)coordinated effort

Question

Quizplus · Accepted Answer

The total retail experience, customer service, and relationship retailing are all focused on meeting the needs and expectations of customers, which is the foundation of customer orientation in the retailing concept. Long-run planning, coordinated effort, and goal orientation are also important aspects of the retailing concept; however, they do not directly relate to the focus on customers.

The Total Retail Experience,customer Service,and Relationship Retailing Directly Focus on Which