TeamBuilds is a service organization that has corporate teams pay $7,500 for an all-day team-building session with a management consultant while they work together on renovating a Habitat for Humanity home.
-Refer to TeamBuilds.What would be an influence if there were a significant difference between what TeamBuilds says it provides to customers and what it actually provides?

Question

Quizplus · Accepted Answer

The significant difference between what TeamBuilds says it provides and what it actually provides would indicate a gap between customer expectations and the actual service provided, which is addressed by the gap model of service quality.

TeamBuilds Is a Service Organization That Has Corporate Teams Pay