Communication during the maintenance phase of the system's life cycle is crucial. Which of the following is most beneficial to the organization during the maintenance phase?
A)A newsletter for users is posted yearly in accessible sites for new information
B)A help desk provides 24/7 telephone user support for employees
C)Users given internet access and procedure manual to troubleshoot problems
D)A list of frequently asked questions (FAQs) posted on a password protected site

Question

Quizplus · Accepted Answer

Providing 24/7 telephone user support through a help desk is the most beneficial option for the organization during the maintenance phase. This allows employees to receive immediate assistance, which can reduce downtime and minimize disruptions to business operations. The other options are also helpful, but they are less efficient or less timely compared to having a dedicated help desk.

Communication During the Maintenance Phase of the System's Life Cycle