Duncan Solutions, a growing electronics firm, has recently installed an automatic service to respond to customer queries that can be resolved with minimal troubleshooting information. This system, which uses interactive voice response, has enabled them to significantly reduce the number of customer support employees they require. This reduced manpower requirement depicts the role of _____ as an external factor that impacts forecasting in the company.
A) sales
B) laws
C) policies
D) technology
E) marketing

Question

Quizplus · Accepted Answer

The installation of an automated system using interactive voice response technology has reduced the need for customer support employees, which is a result of technological advancements. Therefore, technology is the external factor that impacts forecasting in the company.

Duncan Solutions, a Growing Electronics Firm, Has Recently Installed an Automatic