Question 1

Probably the best single way to reduce quality problems is to reduce cycle time.

Accepted Answer

This statement is true. By reducing cycle time, there is less opportunity for defects or errors to occur, as there are fewer steps and less time for mistakes to be made. Additionally, reducing cycle time can lead to greater efficiency and better utilization of resources, ultimately resulting in improved quality.

Question 2

The Nike Vapor Talon is an example of which of the following?
A) BPR
B) 3-D printing
C) TQM
D) BPM
E) Six sigma

Accepted Answer

The Nike Vapor Talon is a football cleat that was developed using 3-D printing technology to create a lightweight, durable and customized design. Therefore, the best choice is B) 3-D printing. The other options (BPR, TQM, BPM, Six sigma) are not relevant to the development of a 3-D printed product.

Question 3

The most significant barrier to successful business process change is, ironically, management itself.

Accepted Answer

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Question 4

Which of the following is the first step in BPM?
A) Reduce cycle time and simplify the production process.
B) Improve design quality and precision.
C) Identify processes for change.
D) Extend the value chain.
E) Identify synergies.

Accepted Answer

The first step in BPM is to identify processes for change. This involves analyzing existing processes to identify inefficiencies or areas for improvement in order to create a more streamlined and effective process. Only after identifying these processes can steps be taken to reduce cycle time, improve design quality, extend the value chain, or identify synergies.

Question 5

How does the definition of quality differ from the customer and manufacturer perspectives?

Accepted Answer

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Question 6

Which of the following statements about BPR is not true?
A) BPR can result in a paradigm shift.
B) BPR can lead to dramatic gains in productivity and efficiency.
C) BPR is the easiest type of BPM to implement.
D) Amazon is an example of BPR.
E) BPR typically involves radical change.

Accepted Answer

BPR (Business Process Reengineering) is not the easiest type of BPM (Business Process Management) to implement. It usually involves significant and radical change that affects people, processes, and technology. Option A, B, D, and E are true statements about BPR.

Question 7

Discuss the ways information systems can be used to improve quality.

Accepted Answer

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Question 8

Business process reengineering involves the radical redesign of business processes.

Accepted Answer

Business process reengineering involves the fundamental rethinking and redesign of business processes in order to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed.

Question 9

Why should a company engage in business process reengineering? How would a company know if it needed or would gain from BPR?

Accepted Answer

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Question 10

BPM ends once the new processes are both implemented and accepted.

Accepted Answer

BPM is an ongoing process of continuous improvement and refinement, and it doesn't end once the new processes are both implemented and accepted. It requires continuous monitoring, evaluation, and adjustment to ensure that the processes remain effective and efficient over time.

Question 11

Based on your reading of the chapter case, which of the following did Datacard implement to increase revenue, customer satisfaction, operational efficiency, and employee productivity?
A) CAD
B) BPR
C) TQM
D) Benchmarking
E) Value chain analysis

Accepted Answer

Datacard implemented Business Process Reengineering (BPR) to increase revenue, customer satisfaction, operational efficiency, and employee productivity. The case mentions that they streamlined their production process, redesigned their products, and focused on customer needs to achieve these goals. The other options mentioned (CAD, TQM, Benchmarking, and Value chain analysis) were not specifically mentioned or implemented by Datacard in the case.

Question 12

You are advising the owner of Smalltown Computer, a new, local computer repair store that also builds custom computers to order. Define 3-D printing and explain how it might be relevant to this business?

Accepted Answer

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Question 13

Which of the following companies used benchmarking to achieve an order-shipping accuracy of 99.9 percent?
A) Ford Motor Co.
B) L.L. Bean
C) GE Aviation
D) Nike
E) 1-800-Flowers

Accepted Answer

L.L. Bean used benchmarking to achieve an order-shipping accuracy of 99.9 percent.

Question 14

Why is identifying processes for change one of the most important strategic decisions that a firm can make?

Accepted Answer

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Question 15

Benchmarks are specific standards for business processes set by industry leaders.

Accepted Answer

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Question 16

BPM tools can do all of the following except:
A) capture and enforce business rules for performing processes.
B) integrate existing systems to support new or redesigned processes.
C) create models of improved processes.
D) document processes requiring improvement.
E) create a digital model of a part, product or structure.

Accepted Answer

BPM tools are designed to manage and improve business processes, but they do not have the capability to create digital models of physical objects like parts, products, or structures. This is typically the domain of CAD or 3D modeling software.

Question 17

Quality control is the sole goal of six sigma.

Accepted Answer

Six Sigma aims to improve overall business processes by reducing defects and variability, not just quality control.

Question 18

A primary challenge in BPM is employee resistance.

Accepted Answer

Employee resistance is a common challenge in BPM as people may fear change or feel threatened by automation and other new processes. It is important for organizations to address this resistance through change management strategies and effective communication.

Question 19

Which of the following statements about 3-D printing is not true?
A) 3-D printing is also known as additive manufacturing.
B) Unlike traditional techniques, 3-D printing results in some wasted material.
C) 3-D printing can create objects from plastic, metal, or composite materials.
D) CAD systems supply data for 3-D printing.
E) 3-D printing is often used to fashion items for small production runs.

Accepted Answer

Unlike traditional techniques such as subtractive manufacturing, 3-D printing generally results in minimal wasted material as it only prints the material that is needed to create the object.

Question 20

What is BPM? What are the steps involved in practicing BPM?

Accepted Answer

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Quiz 3: Achieving Competitive Advantage With Information Systems

Probably the best single way to reduce quality problems is to reduce cycle time.

The Nike Vapor Talon is an example of which of the following?

The most significant barrier to successful business process change is, ironically, management itself.

Which of the following is the first step in BPM?

How does the definition of quality differ from the customer and manufacturer perspectives?

Which of the following statements about BPR is not true?