Question 1

The five key dimensions of employee relations include employee counselling,employee rights,employee __________,employee involvement,and employee __________.

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Question 2

Electronic communication or an in-house newsletter are examples of a(n)__________ communication system.

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Question 3

When management takes action to correct undesirable activities and to encourage compliance with the organization's standards,this action is called __________.

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Question 4

Formal and specific procedures designed to encourage employees to recommend ideas are referred to as __________ systems.

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Question 5

Discussion of a problem with an employee,to help the employee better cope with it,is referred to as employee __________.

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Question 6

An informal communication system that arises simply out of people's social interaction within an organization is referred to as (the)__________ communication.

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Question 7

The goal of ______________________________ programs is to resolve disputes in a timely,cost-effective manner.

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Question 8

Generally,one refers to organizational communication systems as being either __________ or __________.

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Question 9

Good employee relations practices both improve employee __________ and reduce employee _________.

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Question 10

Another name for downward communication is the __________________.

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Question 11

For suggestion systems to be effective,management must provide a fair and a prompt __________ to any ideas submitted by employees.

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Question 12

Comprehensive company programs that seek to help employees overcome personal and work-related problems are usually called __________ programs.

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Question 13

An action that is taken prior to a rule infraction and therefore seeks to encourage compliance with organizational standards is called __________ discipline.

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Question 14

Two purposes of corrective discipline are to reform the offender,and to __________ others from similar actions.

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Question 15

When the organization shares information about economic performance with employees this is called _________________ management.

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Question 16

When organizations wish to determine what their employees think about the firm,they often design a systematic method known as a(n)_____________________.

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Question 17

Insufficient __________ can cause stress and dissatisfaction among employees and managers.

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Question 18

Organization-specific internal computer networks that function like smaller versions of the Internet are referred to as __________.

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Question 19

Employee relations are a complex blend of a number of factors,including __________ culture and __________ perceptions.

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Question 20

In an effort to enhance communications,some organizations use a concept known as management by __________________ to encourage face-to-face contact between managers and employees.

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Quiz 11: Managing Employee Relations

The five key dimensions of employee relations include employee counselling,employee rights,employee ,employee involvement,and employee .