Question 1

Solid employee relations demand careful attention to,among other factors,all of the following except
A)organizational communications
B)employee counselling
C)employee discipline
D)technological factors
E)management of work groups

Accepted Answer

While technological factors may impact employee relations indirectly, they are not a primary factor that requires careful attention in order to maintain solid employee relations. The other options - organizational communications, employee counselling, employee discipline, and management of work groups - are all important factors that must be considered in order to foster positive and productive relationships between employees and their employer.

Question 2

The employee handbook (often given to new employees)is an example of
A)upward communication
B)top-down communication
C)employee referral programs
D)open-door policy
E)employee assistance program (EAP)

Accepted Answer

The employee handbook is an example of top-down communication because it is created by the organization's management and given to new employees as a set of guidelines and policies. Upward communication refers to communication from lower-level employees to higher-level employees or management. Employee referral programs, open-door policy, and employee assistance program (EAP) are all different types of programs or policies in an organization, but they are not related to the employee handbook specifically.

Question 3

One study identified in the text indicated that there are a number of factors that are important in building employee commitment,including
A)lack of job security
B)lack of trust in senior management
C)poor quality of organization's products/services
D)competitiveness of rewards
E)employer's unethical conduct

Accepted Answer

The text states that one study identified that competitiveness of rewards is important in building employee commitment. The other factors listed (lack of job security, lack of trust in senior management, poor quality of organization's products/services, and employer's unethical conduct) are all negative factors that can potentially decrease employee commitment.

Question 4

The information in employee handbooks should
A)be updated rarely to avoid confusion
B)be updated regularly and carefully reviewed
C)be fairly specific but still vague enough to allow employees some leeway in interpretation
D)not give specific information on benefit and assistance plans
E)not discuss human resource activities directly

Accepted Answer

Employee handbooks should be updated regularly to ensure accuracy and compliance with current laws and regulations. It is also important to carefully review the information to avoid any confusion or misunderstandings.

Question 5

Some common examples of downward communication methods include all the following except
A)meetings
B)e-mail
C)in-house newsletters
D)jobholder reports
E)suggestion systems

Accepted Answer

All of the options except for E are common examples of downward communication methods. Suggestion systems are typically used for upward communication, allowing employees to provide feedback and ideas to management.

Question 6

Even when the basic human resource functions are performed properly,solid employee relations still depend on careful attention paid by managers to all the following except
A)work group management
B)developing employee counselling skills
C)effective disciplinary procedures
D)organizational communication
E)compensation and benefits

Accepted Answer

Compensation and benefits are important factors in attracting and retaining employees, but they are not directly related to employee relations. The other options (A-D) all involve building and maintaining positive relationships between employees and management, and are therefore crucial for good employee relations.

Question 7

Most approaches to organizational communication systems include
A)horizontal and vertical communication systems
B)vertically integrated and horizontally integrated communications systems
C)upward and downward communications systems
D)circular and non-linear communication systems
E)"semi-soft" communication systems

Accepted Answer

The answer of Most approaches to organizational communication systems include
A)horizontal...

Question 8

The purpose of downward communication systems in organizations is to
A)get information to the employees
B)get information from the employees
C)scan the external environment
D)enforce job analysis data
E)permit management to "talk down" to employees that they do not like

Accepted Answer

Downward communication systems are designed to convey information from higher levels of management to lower levels, including employees. This type of communication is necessary to keep employees informed about company policies, procedures, goals, and other important information that affects their job performance.

Question 9

One study identified seven factors important to building employee commitment,including all the below except
A)competitiveness of rewards
B)integrity of employer's business conduct
C)quality of the organization's products
D)job security
E)ability to be promoted to senior management

Accepted Answer

The answer of One study identified seven factors important to...

Question 10

Corporate culture,individual perceptions,and human resource practices make up the blend of factors important in the area of
A)employee discipline
B)employee relations
C)employer relations
D)job analysis
E)technological change

Accepted Answer

Corporate culture, individual perceptions, and human resource practices all play a crucial role in shaping employees' experiences and interactions with their employer, thus creating the overall employee and employer relations within a company. This includes factors such as communication, feedback, recognition, and opportunities for professional development, all of which can impact an employee's job satisfaction and motivation. Therefore, the best choice is B, employee relations.

Question 11

The purpose of organizational upward communication systems is to
A)get information to the employees
B)reinforce the work-trend line
C)obtain information from the employees
D)communicate the organization's mission and culture
E)talk up good ideas

Accepted Answer

Organizational upward communication systems are designed to obtain information from employees, such as feedback, suggestions, and concerns.

Question 12

All of the following are examples of methods of downward communication except
A)in-house publications
B)electronic communication
C)in-house complaint procedures
D)prerecorded messages
E)information booklets

Accepted Answer

In-house complaint procedures are an example of upward communication, not downward communication.

Question 13

Surveys indicate that about __________ of all employees believe that their job offers little recognition and low satisfaction.
A)10 percent
B)18 percent
C)25 percent
D)45 percent
E)92 percent

Accepted Answer

The answer of Surveys indicate that about __________ of all...

Question 14

Reasons why good employee relations practices are important can include the fact that they can do all the following except
A)improve productivity
B)reduce employment costs
C)ensure implementation of organizational strategies
D)help employees grow and develop
E)improve wages and salaries

Accepted Answer

Good employee relations practices are important for various reasons, including improving productivity, reducing employment costs, ensuring implementation of organizational strategies, and helping employees grow and develop. However, improving wages and salaries is not typically considered a primary reason for implementing good employee relations practices, although it may be a byproduct of such practices.

Question 15

Internal job postings are a form of
A)upward communication
B)union-management communication
C)downward communication
D)lateral communication
E)job evaluation communication

Accepted Answer

The answer of Internal job postings are a form of
A)upward...

Question 16

A policy of encouraging employees to come to higher management with any concerns is often referred to as
A)a policy of concern
B)an open-door policy
C)management by hierarchy
D)management by objectives
E)the whiney-employee policy

Accepted Answer

An open-door policy means that employees are encouraged to come to higher management with any concerns or issues they may have. This can help to promote communication and trust within the organization. The other answer choices are not commonly used terms for this type of policy or are derogatory in nature.

Question 17

Good employee relations practices can reduce employment costs by
A)increasing turnover and absenteeism among less effective employees
B)having employees take voluntary salary and wage cuts
C)reducing the number and size of rewards needed
D)offering an organization a recruiting advantage
E)improving workforce demographics

Accepted Answer

The answer of Good employee relations practices can reduce employment...

Question 18

An open-door policy is designed to
A)allow employees to address their problems to higher levels of management
B)encourage managers to get up from their desk and go through the door to talk to employees
C)allow managers to better control their employees by being able to see what they are doing at any time
D)diminish health concerns in closed office spaces by allowing air to circulate
E)encourage people to open doors before going through them

Accepted Answer

An open-door policy is a management approach that allows employees to bring their concerns, ideas, or suggestions to higher levels of management. The policy helps in promoting a culture of transparency, mutual trust, and effective communication between the employees and management. The open-door policy is essential in managing conflicts, reducing misunderstandings, and improving the overall performance of the organization.

Question 19

Components of effective employee relations include all of the following except
A)discipline
B)involvement
C)counselling
D)communication
E)recruiting and selection

Accepted Answer

Effective employee relations do not solely focus on recruiting and selection. While these are important components of HR management, they are not specific to employee relations. The other options listed (discipline, involvement, counselling, and communication) are all key elements of effective employee relations, as they focus on building strong relationships between employers and employees and creating a positive and productive work environment.

Question 20

A study of email users reported that employees believe email has
A)allowed employees to freely access confidential information for their own purposes
B)improved communication with supervisors
C)increased time at work
D)decreased the need for a company website
E)increased administrative tasks for management

Accepted Answer

The study reports that employees believe email has improved communication with supervisors, indicating that email has had a positive impact on workplace communication. The other options are not supported by the given information in the question.

Quiz 11: Managing Employee Relations

Solid employee relations demand careful attention to,among other factors,all of the following except

The employee handbook (often given to new employees) is an example of

One study identified in the text indicated that there are a number of factors that are important in building employee commitment,including

The information in employee handbooks should

Some common examples of downward communication methods include all the following except

Even when the basic human resource functions are performed properly,solid employee relations still depend on careful attention paid by managers to all the following except

Most approaches to organizational communication systems include

The purpose of downward communication systems in organizations is to

One study identified seven factors important to building employee commitment,including all the below except

Corporate culture,individual perceptions,and human resource practices make up the blend of factors important in the area of

The purpose of organizational upward communication systems is to

All of the following are examples of methods of downward communication except

Surveys indicate that about __________ of all employees believe that their job offers little recognition and low satisfaction.

Reasons why good employee relations practices are important can include the fact that they can do all the following except

Internal job postings are a form of

A policy of encouraging employees to come to higher management with any concerns is often referred to as

Good employee relations practices can reduce employment costs by

An open-door policy is designed to

Components of effective employee relations include all of the following except

A study of email users reported that employees believe email has