Question 1

Explain why operations management is potentially relevant to every employee in every organization in the 21^s^t century.

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Question 2

What is quality? List and define three characteristics of quality for goods and for services. Explain why these characteristics are different for goods and services. Then identify the one dimension that is common in both lists. Finally, specify a good or service that you were very dissatisfied with during the past year, and explain which of these quality dimensions the good or service was deficient on.

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Question 3

What is inventory? Explain the potential costs associated with it. Briefly describe the systems of inventory management that are available to managers to control these costs, and specify which method of inventory management is best.

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Question 4

Describe the changes that many service organizations are making to enhance the process of service recovery. Give an example of such a change that could enhance service recovery for dissatisfied students at your college or university.

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Question 5

Briefly explain how production and productivity relate to the financial success of companies as well as the countries in which the companies are located. Given the nature of today's global economy, comment on how these relationships might be particularly important in developing (as opposed to industrialized) countries, where the industrial base and standard of living are low.

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Quiz 17: Section 1: Managing Information

Explain why operations management is potentially relevant to every employee in every organization in the 21st century.

What is inventory? Explain the potential costs associated with it. Briefly describe the systems of inventory management that are available to managers to control these costs, and specify which method of inventory management is best.

Describe the changes that many service organizations are making to enhance the process of service recovery. Give an example of such a change that could enhance service recovery for dissatisfied students at your college or university.

Explain why operations management is potentially relevant to every employee in every organization in the 21^s^t century.