Question 1

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?

Accepted Answer

Racial or ethnic discrimination in the workplace is the most likely cause for the under-representation of African, Hispanic, and Asian Americans in management positions. The other choices are not directly related to workplace diversity and representation.

Question 2

To help companies reduce age discrimination, their managers can________ .

Accepted Answer

See feature box.

Question 3

Recently, the cable television networks have bombarded viewers with a variety of shows based around teams that come in to redecorate homes and gardens in a very short time frame. Since these teams are typically made up of men and women of different ethnic backgrounds, age, and physical capabilities, the fact they work so well with each other to accomplish the redecorating goal is an example of________ .

Accepted Answer

Social integration is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

Question 4

When the world's biggest manufacturer of locks looked at its employee composition, it discovered that its workers were either over 50 or under 30 because the company had done little hiring during the 1980s and 1990s._________ was needed to get these two groups to respect each other's work abilities.

Accepted Answer

Social integration is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

Question 5

When Suzanne Pogell wanted to learn to sail, she could not find anyone to teach her because men were the ones who sailed, and women were their crew. After mastering sailing, Suzanne started an all-woman sailing school Called Womanship as a sole proprietorship. The male sailors who would not teach her were exhibiting ________.

Accepted Answer

Surface-level diversity includes differences in age, gender, physical capabilities, and race.

Question 6

Diversity helps companies grow by_________ .

Accepted Answer

Diversity brings in a variety of perspectives and experiences, which allows companies to better understand and appeal to a wider range of consumers in the marketplace. This, in turn, can lead to growth and increased profitability.

Question 7

Which of the following statements about disabilities is true?

Accepted Answer

A disability is a mental or a physical impairment. People with disabilities are disproportionately hired in low-paying jobs.

Question 8

In order to ensure that women have the same opportunities for development and advancement as men, companies should____________ .

Accepted Answer

Developing mentoring programs is the best choice for ensuring that women have the same opportunities as men because it provides them with guidance and support from others who have experience and knowledge relevant to their career development. A mentor can offer advice on how to navigate the organization's culture and politics and provide feedback on performance, which can help women build the skills and confidence they need to advance in their careers. Promoting Machiavellianism, using passive change agents, or changing the organization's mission statement are unlikely to be effective strategies for addressing gender inequality and may even be counterproductive.

Question 9

The Finnish government is working to change the perception of older workers and encourage Finnish companies to abandon mandatory retirement plans. What kind of surface-level diversity is the Finnish government hoping to achieve?

Accepted Answer

Surface-level diversity consists of age, gender, ethnicity, and physical capabilities. The nation is trying to convince workers to eliminate age discrimination.

Question 10

With surface-level diversity, differences are immediately observable, easy to measure, and_________ .

Accepted Answer

Surface-level diversity refers to differences that are immediately observable and typically unchangeable, such as race, age, gender, and physical attributes.

Question 11

_________is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

Accepted Answer

The answer of _________is the degree to which group members...

Question 12

_________consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors.

Accepted Answer

Deep-level diversity refers to differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors. Surface-level diversity, on the other hand, consists of differences that can be easily observed, such as age, gender, and race. Ego-driven heterogeneity is not a recognized term in the field of diversity and inclusion. Organizational plurality refers to the representation of diverse perspectives and backgrounds within an organization, but does not specifically refer to learned behaviors or attitudes. Behavioral diversity is a vague term that does not specifically refer to differences in personality and attitudes.

Question 13

To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____________.

Accepted Answer

All of these strategies are important in ensuring that people with disabilities have equal opportunities in the workplace. A commitment to reasonable accommodations means that an employer will make necessary adaptations to ensure that a disabled employee can perform their job duties. Providing assistive technology also helps disabled employees to perform their job duties. Actively recruiting qualified workers with disabilities ensures that they are given an equal opportunity to be hired. Finally, training employees to address incorrect stereotypes helps to create an inclusive workplace culture.

Question 14

When AT&T hired a female as its president, it was evidence that AT&T does not have a(n)____________ women from rising to leadership positions.

Accepted Answer

Glass ceilings are invisible barriers that prevent women and minorities from advancing to the top organizational jobs.

Question 15

Diversity helps companies grow by_________ .

Accepted Answer

Diversity brings different perspectives and approaches to problem solving, which can lead to more innovative solutions and better decision making.

Question 16

Older workers________ .

Accepted Answer

Older workers show better judgment, care more about the quality of their work, and are less likely to quit or be late or absent.

Question 17

The glass ceiling is most closely associated with________ .

Accepted Answer

The glass ceiling refers to the invisible barriers that prevent individuals from advancing within an organization due to discriminatory practices based on characteristics such as ethnicity, race, and gender.

Question 18

When Suzanne Pogell wanted to learn to sail, she could not find anyone to teach her because men were the ones who sailed, and women were their crew. After mastering sailing, Suzanne started an all-woman sailing school Called Womanship as a sole proprietorship. By creating her own business, Suzanne overcame problems associated with____________ while creating a different version of the same problem.

Accepted Answer

Sex discrimination occurs when people are treated differently because of their sex.

Question 19

_________helps companies grow by improving the quality of problem solving and improving marketplace understanding.

Accepted Answer

Diversity brings together individuals with different backgrounds and experiences, which can lead to diverse perspectives and problem-solving approaches. Additionally, having a diverse workforce can improve a company's understanding of different marketplaces and customer needs.

Question 20

As a German pharmaceuticals company decided to implement a diversity training program, its human resources managers discovered that Americans typically reach decisions very quickly. One German manager described them as "hip shooters." He said, "We [Germans] are more analytical. We're more logical and systematic." This discovery had to do with_________ .

Accepted Answer

Deep-level diversity consists of differences, such as personality and attitudes, communicated through verbal and nonverbal behaviors and learned only through extended interaction with others.

Quiz 11: Section 1: Managing Human Resource Systems

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?

To help companies reduce age discrimination, their managers can________ .

When the world's biggest manufacturer of locks looked at its employee composition, it discovered that its workers were either over 50 or under 30 because the company had done little hiring during the 1980s and 1990s._________ was needed to get these two groups to respect each other's work abilities.

Diversity helps companies grow by_________ .

Which of the following statements about disabilities is true?

In order to ensure that women have the same opportunities for development and advancement as men, companies should____________ .

The Finnish government is working to change the perception of older workers and encourage Finnish companies to abandon mandatory retirement plans. What kind of surface-level diversity is the Finnish government hoping to achieve?

With surface-level diversity, differences are immediately observable, easy to measure, and_________ .

_________is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

_________consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors.

To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____________.

When AT&T hired a female as its president, it was evidence that AT&T does not have a(n) ____________ women from rising to leadership positions.

Diversity helps companies grow by_________ .

Older workers________ .

The glass ceiling is most closely associated with________ .

_________helps companies grow by improving the quality of problem solving and improving marketplace understanding.