Krispy Kreme is a relatively small doughnut seller. It has only 292 stores in the United States, while Dunkin Donuts has 3,600 outlets. The company originated in Winston-Salem, North Carolina, where it still operates a plant that fills a 50-pound bag with doughnut mix every seven seconds. It recently opened a new plant in Effingham, Illinois, that fills a bag every three seconds. This second plant allows the company to reduce costs while increasing its output. The company began in the mid-1930s when Vernon Rudolph bought a secret recipe for yeast doughnuts from a French pastry cook. Rudolph ran the company until his death in 1973.
-Refer to Krispy Kreme. To be successful, managers need four skills. The fact that Rudolph was a skilled baker when he purchased the secret doughnut recipe indicates he had ___________skills.
A) technical
B) interpersonal
C) conceptual
D) human
E) motivational

Question

Quizplus · Accepted Answer

Technical skills are the defined as the ability to apply the specialized procedures, techniques, and knowledge required to get the job done. In this case, Rudolph possessed the technical skills of a baker.

Krispy Kreme Is a Relatively Small Doughnut Seller