If patients experience poor customer service they might:
A)go someplace else for their care in the future.
B)complain to their doctor who might start referring patients elsewhere.
C)tell other people about their negative experiences.
D)All of the above
E)None of the above

Question

Quizplus · Accepted Answer

Patients who experience poor customer service are likely to take action in response, and that action may involve any or all of the options provided. They may decide to seek care elsewhere in the future, they may complain to their doctor and cause them to refer patients elsewhere, and they may share their negative experiences with others, potentially dissuading them from choosing the same provider. Therefore, all of the options listed are possible outcomes when patients experience poor customer service.

If Patients Experience Poor Customer Service They Might