Question 1

In the fulfillment process,which department prepares and sends the quotation?
A)Sales
B)Purchasing
C)Accounting
D)Production

Accepted Answer

The Sales department is responsible for preparing and sending quotations to customers as part of the sales process. This involves providing potential buyers with a document that outlines the prices and terms of sale for products or services.

Question 2

In a manual process,which of the following documents accompanies the shipment and specifies the items and quantities shipped?
A)purchase order
B)picking list
C)invoice
D)packing list

Accepted Answer

A packing list accompanies a shipment and specifies the items and quantities shipped. A purchase order is a document used to request goods or services from a supplier, a picking list is a document used to gather items from a warehouse, and an invoice is a document sent by a supplier to the buyer requesting payment for goods or services provided. None of these documents accompany a shipment.

Question 3

Which of the following data is NOT typically found in a sales order?
A)requested delivery date
B)actual delivery date
C)material number
D)shipment terms

Accepted Answer

The actual delivery date is not typically found in a sales order as it reflects when the order was actually fulfilled and delivered, rather than the details of the initial order itself. The other options, such as requested delivery date, material number, and shipment terms, are all commonly included in a sales order.

Question 4

In a manual process,which of the following documents is a commitment by the customer to purchase the materials?
A)purchase order
B)sales order
C)picking list
D)packing list

Accepted Answer

A purchase order is a document issued by the customer to the vendor, indicating the products or services they wish to purchase. By issuing a purchase order, the customer is committing to buying the materials and agreeing to the terms and conditions of the sale. The sales order, picking list, and packing list are all documents generated by the vendor as part of the fulfillment process, and do not represent a commitment by the customer to purchase.

Question 5

In a manual process,which of the following documents is created by the warehouse when they receive a sales order?
A)purchase order
B)sales order
C)picking list
D)invoice

Accepted Answer

When a warehouse receives a sales order, they create a picking list which they use to gather the items requested on the order. The other documents listed are not created by the warehouse upon receiving a sales order.

Question 6

Payment terms are declared by the seller at what step?
A)Customer Inquiry
B)Quotation
C)Purchase Order
D)Sales Order

Accepted Answer

Payment terms are typically included in the seller's quotation. The quotation is a document that outlines the seller's proposed price, delivery timeline, and terms and conditions of sale. This is where the seller informs the buyer of the payment methods available, whether there are any discounts or fees that may apply, and the timeline for when payment is due. Therefore, the correct answer is B.

Question 7

Which of the following data is NOT typically found in a picking document?
A)quantity
B)material number
C)price
D)F.O.B.Point

Accepted Answer

Prices are typically not included in a picking document, as the document is focused on the physical aspects of the picking process such as quantity and material number. Pricing information is typically included on an invoice or other financial document. F.O.B. Point is also not typically included in a picking document, as it refers to the point at which ownership of the goods transfers from the seller to the buyer, and is not relevant to the picking process itself.

Question 8

In the fulfillment process,which department prepares and sends the invoice?
A)Sales
B)Accounting
C)Warehouse
D)Production

Accepted Answer

The accounting department is responsible for preparing and sending invoices to customers for payment. This department is specifically trained in financial management and accounting software, making them the most qualified to handle invoicing. The sales department is responsible for generating the sale and communicating with the customer, while the warehouse and production departments are responsible for fulfilling the order and preparing it for shipment.

Question 9

Which of the following data is NOT typically found in a packing list?
A)Ship to:
B)quantity
C)Bill to:
D)invoice date

Accepted Answer

Invoice date is not typically found in a packing list, as it pertains to billing and is usually included in an invoice document. The other options, such as Ship to, quantity, and Bill to, are commonly included in a packing list to provide information on the shipment and recipient.

Question 10

In the fulfillment process,which department prepares and sends the shipment?
A)Sales
B)Purchasing
C)Accounting
D)Warehouse

Accepted Answer

The warehouse department is responsible for preparing and sending the shipment. They receive the order from the sales department or the customer, pick and pack the products in the order, and arrange for the shipping carrier to collect the shipment.

Question 11

When using an ES,the person responsible for preparing shipments can retrieve a list of orders that need to be shipped.Such a list is called:
A)billing due list
B)delivery due list
C)order due list
D)customer order list

Accepted Answer

The correct term for a list of orders that need to be shipped is a "delivery due list." This list helps in organizing and prioritizing shipments based on their due dates for delivery.

Question 12

When using an ES,the person responsible for preparing invoices can retrieve a list of orders that need to be billed.Such a list is called:
A)billing due list
B)delivery due list
C)order due list
D)customer order list

Accepted Answer

A billing due list is a list of orders that need to be invoiced. This is the most appropriate choice as it directly relates to the task of preparing invoices. B) delivery due list and C) order due list do not necessarily pertain to invoicing, and D) customer order list does not indicate which orders need to be billed.

Question 13

In a manual process,which of the following documents is used to track the progress of the fulfillment process?
A)purchase order
B)sales order
C)picking list
D)invoice

Accepted Answer

A sales order is used to track the progress of the fulfillment process, including the status of the order and the items that need to be fulfilled. The sales order is typically created when the customer places an order and includes details such as the customer's name and address, the items ordered, the quantities, and the delivery date. The sales order can be used to track the progress of the fulfillment process, from picking and packing to shipping and delivery. While the other documents listed (purchase order, picking list, and invoice) are important in the fulfillment process, they are not used specifically to track progress.

Question 14

A company does not have sufficient inventory of materials ordered by a customer.So,it ships what it has now and will ship the remaining at a later date when more materials are available.Which of the following best describes the above scenario?
A)balked shipment
B)rejected shipment
C)picking
D)backorder

Accepted Answer

The scenario described is a backorder, where a company ships part of an order and completes the remaining shipment at a later date when more inventory is available. A balked shipment refers to a situation where a shipment is refused by the customer or carrier, while a rejected shipment is one that fails to meet the customer's quality standards. Picking refers to the process of selecting items from inventory to fulfill a customer order.

Question 15

Which of the following data is NOT typically found in a quotation?
A)requested delivery date
B)quantity
C)price
D)terms of delivery

Accepted Answer

The requested delivery date is not typically found in a quotation. The other options, such as quantity, price, and terms of delivery, are commonly included in a quotation.

Question 16

In a manual process,which of the following documents is an itemized list of the materials sent or the services provided to the customer,with the cost of the items plus discounts,taxes,shipping,and other charges?
A)purchase order
B)sales order
C)invoice
D)packing list

Accepted Answer

An invoice is a document that itemizes the materials or services provided by the seller to the buyer, including costs, discounts, taxes, shipping, and other charges. It is used as a bill for the buyer to make payment to the seller. A purchase order is a document issued by the buyer to the seller to order goods or services. A sales order is a document issued by the seller to confirm the sale of goods or services. A packing list is a document that lists the items included in a shipment for the buyer's reference.

Question 17

Which of the following data is NOT typically found in an invoice?
A)Ship to:
B)quantity
C)price
D)picked quantity

Accepted Answer

"Picked quantity" is not typically found in an invoice. The other options, such as Ship to, quantity, and price, are common pieces of data that are included in an invoice.

Question 18

Which of the following data is NOT typically found in a customer purchase order?
A)material number
B)quantity
C)storage location
D)price

Accepted Answer

Storage location is typically not included in a customer purchase order as it is not relevant to the customer's request for a product or service. The other options listed (material number, quantity, and price) are typically included in a purchase order as they are crucial to the transaction.

Question 19

Which of the following is the correct order of the Fulfillment Process?
A)Receive Customer Inquiry,Receive Customer Purchase Order,Create Sales Order,Prepare and Send Shipment,Create and Send Invoice,Receive Payment
B)Receive Customer Purchase Order,Receive Customer Inquiry,Create Sales Order,Prepare and Send Shipment,Create and Send Invoice,Receive Payment.
C)Receive Customer Inquiry,Receive Customer Purchase Order,Create Sales Order,Create and Send Invoice,Prepare and Send Shipment,Receive Payment.
D)Create Sales Order,Receive Customer Inquiry,Receive Customer Purchase Order,Prepare and Send Shipment,Create and Send Invoice,Receive Payment.

Accepted Answer

The correct order starts with receiving a customer inquiry, followed by receiving a customer purchase order. Next, a sales order is created, then the shipment is prepared and sent. After shipping, an invoice is created and sent to the customer, and finally, payment is received. This sequence ensures a smooth flow from inquiry to payment.

Question 20

In the fulfillment process,which department receives payment?
A)Sales
B)Purchasing
C)Accounting
D)Warehouse

Accepted Answer

The accounting department is responsible for receiving payment and processing financial transactions related to the fulfillment process. Sales is responsible for generating and receiving orders, purchasing is responsible for procuring necessary goods and materials, and the warehouse is responsible for storing and shipping the products.

Quiz 4: A: The Fulfillment Process

In the fulfillment process,which department prepares and sends the quotation?

In a manual process,which of the following documents accompanies the shipment and specifies the items and quantities shipped?

Which of the following data is NOT typically found in a sales order?

In a manual process,which of the following documents is a commitment by the customer to purchase the materials?

In a manual process,which of the following documents is created by the warehouse when they receive a sales order?

Payment terms are declared by the seller at what step?

Which of the following data is NOT typically found in a picking document?

In the fulfillment process,which department prepares and sends the invoice?

Which of the following data is NOT typically found in a packing list?

In the fulfillment process,which department prepares and sends the shipment?

When using an ES,the person responsible for preparing shipments can retrieve a list of orders that need to be shipped.Such a list is called:

When using an ES,the person responsible for preparing invoices can retrieve a list of orders that need to be billed.Such a list is called:

In a manual process,which of the following documents is used to track the progress of the fulfillment process?

A company does not have sufficient inventory of materials ordered by a customer.So,it ships what it has now and will ship the remaining at a later date when more materials are available.Which of the following best describes the above scenario?

Which of the following data is NOT typically found in a quotation?

In a manual process,which of the following documents is an itemized list of the materials sent or the services provided to the customer,with the cost of the items plus discounts,taxes,shipping,and other charges?

Which of the following data is NOT typically found in an invoice?

Which of the following data is NOT typically found in a customer purchase order?

Which of the following is the correct order of the Fulfillment Process?

In the fulfillment process,which department receives payment?