.In most firms, functional managers within each area make independent decisions using similar techniques. The objective is to____________________ while ___________________________.
A) provide high-quality customer service / minimizing the cost of producing the service
B) provide high-quality customer service / maximizing the net profit
C) . provide customer service / maximizing gross profit
D) provide standard customer service / minimizing expenses
E) maximize profits / minimizing costs of producing the product

Question

Quizplus · Accepted Answer

The objective is to provide high-quality customer service while minimizing the cost of producing the service. This approach ensures customer satisfaction and loyalty, which are crucial for a firm's success, without unnecessarily inflating operational costs.

In Most Firms, Functional Managers Within Each Area Make Independent