The costs of satisfactory customer service are only partly identifiable and quantifiable. Our knowledge of the opportunity costs of poor customer service is also incomplete. Yet decisions must be made while recognizing the system wide decision criteria are ________________________.
A) multiple
B) complex
C) conflicting
D) none of the above
E) all of the above

Question

Quizplus · Accepted Answer

The statement suggests that the system wide decision criteria for satisfactory customer service are multiple, complex, and conflicting. Therefore, all of the above options apply.

The Costs of Satisfactory Customer Service Are Only Partly Identifiable