Which of the following statements is true?
A) Research shows that many customers are not satisfied and feel that companies do not deliver on their promises.
B) Research shows that most customers are somewhat satisfied and feel that companies usually deliver on their promises.
C) Research shows that most customers are satisfied and feel that companies deliver on their promises.
Correct Answer:
Verified
Q62: The authors of the text contend that:
A)
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A) is the basic objective of
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A) is probably best evaluated by how
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A) the evaluation is necessarily
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