Mark Johnson's business card says he is a "Customer Service Representative" for OceanView Metal Industries-a wholesaler of standardized steel components used in construction. Mark answers customer questions about the firm's products and arranges for routine orders to be sent to the customer's construction site. It appears that Mark is primarily:

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Mark's job primarily involves receiving and processing customer orders for routine products, and providing basic product information to customers. He is not responsible for actively seeking new customers or promoting the company's products, which would be the role of an order getter. Mark is also not a technical specialist, as he does not have specialized technical knowledge about the products beyond basic information. Similarly, he is not a missionary salesperson, who is focused on educating customers about new or unfamiliar products.

Mark Johnson's Business Card Says He Is a "Customer Service