Department stores:
A) are large stores which emphasize depth and distinctiveness rather than variety.
B) have declined since the 1970s because of competition from well-run limited-line stores and mass-merchandisers.
C) are usually weak in customer service.
D) usually emphasize specialty products.
E) All of these alternatives are true for department stores.
Correct Answer:
Verified
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Q185: The "mass-merchandising" concept:
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Q187: Specialty shops:
A) offer fewer services than the
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