Central Communications,a Company That Provides Land Line,cell Phone,Internet,and Television Services

Central Communications,a company that provides land line,cell phone,Internet,and television services for residential customers experienced poor customer call care ratings with its overseas call center service.As a recent Introduction to Business student,you would suggest that Central implement home-based call agents.This will cost them a little more in office space and benefits,but it will certainly increase its customers' perception of their service.
Many companies are turning to home-based call agents because it not only improves the communication and service,but it saves operational costs because the company does not provide office space,nor does it provide benefits for these employees.