Last week at Happy Trails Financial Services Company,all financial advisors who each serve more than 150 clients received a notice from the VP of Operations that every client's investment portfolio should consist of 50% individual stock purchases,25% bonds,and 25% property.Advisors were ordered to review all client portfolios for compliance to this directive.Clearly,Happy Trails is an inverted organization because management directives such as the one described are very common.
In an inverted organization first-line employees are empowered to respond quickly to the wants and needs of customers,and to provide customers with the types of products and services that benefit them individually.

Question

Quizplus · Accepted Answer

The statement describing Happy Trails Financial Services Company's management directive shows that it is not an inverted organization, as management is issuing top-down orders to financial advisors, rather than empowering employees to respond quickly to customer needs.

Last Week at Happy Trails Financial Services Company,all Financial Advisors