Milton Learning Centers is a private firm specializing in helping students with learning problems.Located around the country,each center employs a manager and several tutors and counselors.The counselors and tutors have a great deal of flexibility to design programs specifically for individual students.In fact,these first-line employees are considered to be the key people in the organization,and the manager's main function is to assist these employees in matters such as scheduling and securing necessary materials.This type of arrangement suggests that Milton is an inverted organization.
In an inverted organization,the key people are the first-line employees who deal directly with customers.These employees are empowered to respond to the wants and needs of customers.There are few layers of management,and the job of managers is to assist first-line employees rather than boss them around.

Question

Quizplus · Accepted Answer

The passage states that Milton Learning Centers is an inverted organization, where key people are first-line employees who have flexibility to design programs for students and are considered the main focus of the organization. The manager's role is to assist these employees. Therefore, the statement that Milton is an inverted organization is true.

Milton Learning Centers Is a Private Firm Specializing in Helping