When refusing a request, you should begin the message with a buffer that sets up the discussion.
Correct Answer:
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Q1: One of the ways to take the
Q2: In a message refusing a request, the
Q3: One useful technique for presenting bad news
Q4: Unlike the other types of bad-news messages,
Q6: Companies usually have clear and reasonable guidelines
Q7: Adjustment refusals are used only when the
Q8: After reading bad news, readers usually appreciate
Q11: Apologies in bad-news messages may have legal
Q11: You should write a bad-news message in
Q18: A preliminary explanation in a bad-news message
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