Which of the Following Is True of Writing Negative Announcements

Which of the following is true of writing negative announcements that maintain goodwill?

A) As your reader is likely to be disappointed, you must write your announcement using the direct order.
B) You should begin your message positively despite the risk of misleading your readers.
C) You should not attempt to help solve the problem that the negative news may have created for your reader.
D) You should end your announcement with a well-written apology.
E) Your first step should be to determine your overall strategy.