Standard expressions of politeness, such as "please," "thank you," and "I'm sorry,"
A) automatically make a message courteous.
B) do not always make the recipient feel understood and appreciated.
C) are necessary to make the recipient feel comfortable and understood.
D) often cause more harm than good.
E) are necessary to convey an author's feelings of goodwill.

Question

Quizplus · Accepted Answer

While standard expressions of politeness can certainly add to the overall tone of a message, they do not guarantee that the recipient will feel fully understood and appreciated. Additional efforts to listen actively, empathize with the recipient, and show genuine interest and concern for their needs and feelings are also important for successful communication.

Standard Expressions of Politeness, Such as "Please," "Thank You," and "I'm