If you have a negative message to deliver, what should you do?
A) Focus on what you can do.
B) Deliver the message quickly and bluntly to minimize pain.
C) Be sure to spend the majority of the message focusing on the negative to make sure the recipient fully understands.
D) Avoid mentioning the negative news until the very last sentence of the message.
E) Avoid positive language, as it delivers a mixed message.

Question

Quizplus · Accepted Answer

When delivering a negative message, it's important to focus on what can be done next, rather than dwelling on the negative. This can help to create a sense of direction and purpose moving forward.

Avoid options B and C as they can come across as insensitive and lacking empathy, causing further harm.

Option D should also be avoided as it can create confusion and lead to frustration or anger when the recipient finally learns the negative news.

Option E is also not recommended as it can create confusion and mixed messages, rather than a clear understanding of the situation at hand.

If You Have a Negative Message to Deliver, What Should