Ryan, the owner of the Home Value supermarket chain, wants to terminate a contract with a supplier. Over the life of the contract, Ryan interacted with the representatives of the supplier mainly over the phone or email. Which of the following will the supplier interpret as a less-than-straightforward way of ending the working relationship?
A) Ryan takes the supplier's representatives out for lunch and thanks them for being such great friends.
B) Ryan ensures that his written message leaves the door open to possibly doing business in the future.
C) Ryan provides a rationale for his decision so that the supplier can improve its weaknesses.
D) Ryan keeps the written message short, but includes a neutral subject line as buffer.
E) Ryan uses an indirect message structure to convey the bad news.
Correct Answer:
Verified
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