Observation is a powerful tool for gathering information about the As-Is system and may be necessary because managers often do not remember how they work and how they allocate their time.

Question

Quizplus · Accepted Answer

Observation allows for a first-hand look at the current system and how it operates, which may provide insights that cannot be obtained through interviews or documentation alone. Additionally, managers may not always have an accurate recollection of their day-to-day activities and decision-making processes, making observation a valuable tool in understanding the current state of the system.

Observation Is a Powerful Tool for Gathering Information About the As-Is