Which of the following is the proposed solution for the perception gap?
A) Ensure the right service processes and specify standards.
B) Ensure that performance meets standards.
C) Learn what customers expect.
D) Tangibilize and communicate the service quality delivered.
E) Ensure that communications promises are realistic.
Correct Answer:
Verified
Q4: Which of the following is NOT one
Q5: Which of the following is one of
Q6: The _ is the difference between what
Q7: The policy gap is the difference between
Q8: Which of the following is NOT a
Q10: The _ starts with the premise that
Q11: Typically the cost of an unhappy customer
Q12: The service quality gap is the difference
Q13: Because customers are often involved in service
Q14: Making service processes more efficient results in
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