Which of the following is NOT a broad dimension of service quality?
A) Tangibles
B) Reliability
C) Responsiveness
D) Transcendence
E) Assurance
Correct Answer:
Verified
Q3: Control charts offer a simple method of
Q4: Which of the following is NOT one
Q5: Which of the following is one of
Q6: The _ is the difference between what
Q7: The policy gap is the difference between
Q9: Which of the following is the proposed
Q10: The _ starts with the premise that
Q11: Typically the cost of an unhappy customer
Q12: The service quality gap is the difference
Q13: Because customers are often involved in service
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