Typically the cost of an unhappy customer is lower than the cost of service recovery.

Name: Typically the cost of an unhappy customer is lower than the cost of service recovery.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The cost of service recovery can be higher than the cost of an unhappy customer as it may involve offering compensation, providing additional services, or investing in training to improve customer service. Additionally, an unhappy customer can also damage a company's reputation and lead to loss of future business.

Typically the Cost of an Unhappy Customer Is Lower Than