Control charts offer a simple method of displaying performance on hard measures over time against specific quality standards.
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Q1: The communications gap is the difference between
Q2: Which of the following is not a
Q4: Which of the following is NOT one
Q5: Which of the following is one of
Q6: The _ is the difference between what
Q7: The policy gap is the difference between
Q8: Which of the following is NOT a
Q9: Which of the following is the proposed
Q10: The _ starts with the premise that
Q11: Typically the cost of an unhappy customer
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