Examples of preparing customers for service encounters include all of the following EXCEPT ____________.
A)printing dress code requests on invitations
B)sending reminders of dental appointments
C)printing guidelines on customer cards
D)billing customers for services rendered
E)all of the above are examples of preparing customers for service encounters

Question

Quizplus · Accepted Answer

Billing customers for services rendered is not an example of preparing them for the service encounter. It is a follow-up action after the service has been provided. The other options - printing dress code requests on invitations, sending reminders of dental appointments, and printing guidelines on customer cards - are all examples of preparing customers in advance for their service encounters.

Examples of Preparing Customers for Service Encounters Include All of the Following