Which of the following is NOT one of the six steps that can help smooth the path of customer change?
A)Develop customer trust.
B)Understand customers' habits and expectations
C)Teach customers to use innovations while limiting trial.
D)Pretest new procedures and equipment.
E)Publicize the benefits.

Question

Quizplus · Accepted Answer

The six steps that can help smooth the path of customer change are: 
1. Develop customer trust.
2. Understand customers' habits and expectations.
3. Pretest new procedures and equipment.
4. Publicize the benefits.
5. Make the change gradually.
6. Provide support and resources during the transition. 
Teaching customers to use innovations while limiting trial is not one of the steps.

Which of the Following Is NOT One of the Six