A family member of a critically ill patient is irritated and upset.Which statement,if made by the nurse,would be most appropriate?
A)"Why are you feeling upset?"
B)"You should not feel so upset."
C)"What have I done to make you upset?'
D)"Tell me what is upsetting you today."

Question

Quizplus · Accepted Answer

Option D is the best choice because it shows empathy and a willingness to listen to the family member's concerns. It acknowledges the family member's emotional state and allows them to express themselves. Option A is not appropriate because it implies that the family member has no reason to feel upset. Option B is not appropriate because it invalidates the family member's emotions. Option C is not appropriate because it makes the interaction about the nurse instead of the family member.

A Family Member of a Critically Ill Patient Is Irritated