The Nurse Cares for a Patient Who Is Angry About

The nurse cares for a patient who is angry about not being able to smoke while in the hospital.Which measures should the nurse implement when formulating a response to this patient? Select all that apply.

A) Remain calm and take a few deep breaths before speaking.
B) Choose words that convey respect for the patient.
C) Take the angry behavior personally to avoid misunderstandings.
D) Stay a distance of three to six feet away from the patient.
E) Respond with aggression to provide a safe environment.