A technical repairperson is trying to determine the cause of a recent outage. The first step in the problem-solving is needed to repair the damage is for the repairperson to:

Question

Quizplus · Accepted Answer

Assessing the situation by evaluating all relevant factors is the best first step in problem-solving. This allows the repairperson to gather information and make an informed decision on the most likely cause of the outage, rather than randomly trying solutions or using trial-and-error.

A Technical Repairperson Is Trying to Determine the Cause of a Recent