An ombudsperson listens to employee complaints and recommends appropriate action in an attempt to defuse internal problems.

Question

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An ombudsperson is a complaint officer who has access to top management and who hears employee complaints,investigates,and recommends appropriate action.Employers use ombudspersons in their organizations to help defuse problems before they become lawsuits or scandals.

An Ombudsperson Listens to Employee Complaints and Recommends Appropriate Action