A service typically exhibits the characteristic of _____ because if it is not used when offered,it cannot be saved for later use.
A) perishability
B) tangibility
C) absorptivity
D) homogeneity

Question

Quizplus · Accepted Answer

Perishability refers to the fact that services cannot be stored or saved for later use. If a service is not utilized when offered, it is lost. Tangibility refers to how physical and tangible a service is, absorptivity refers to how easily a service can be absorbed by the customer, and homogeneity refers to how similar or consistent a service is across different locations or providers.

A Service Typically Exhibits the Characteristic of _____ Because If