Consumer ability to effectively cope with stressful situations relates to the concept of _______.
A) message filtering
B) emotional intelligence
C) rage reduction
D) anger management
E) consumer support

Question

Quizplus · Accepted Answer

Consumer emotional intelligence is defined as a person's ability to skillfully use emotional information to achieve a desirable outcome.

Consumer Ability to Effectively Cope with Stressful Situations Relates to the Concept