Question 1

A JAD facilitator does all of the following except:
A)Sets the meeting agenda
B)Encourages non-participants to join in
C)Tries to keep the discussion on track and avoid 'agenda merry-go-round'
D)Expresses his or her opinion when necessary
E)Attempts to keep the discussion from being controlled by just a few people

Accepted Answer

A JAD facilitator should remain neutral and refrain from expressing personal opinions in order to keep the discussion focused on the requirements and goals rather than personal preferences.

Question 2

The SDLC moves from the current system (often called the "past system")to the new system (often called the "future system").

Accepted Answer

The SDLC moves from the current system to the new system, but the terms "past system" and "future system" are not standard terminology. The correct terms are typically "current system" and "new system" or "target system."

Question 3

Hamid has selected one middle manager from each department that will be affected by the updated system and one lower-level manager from each department,along with a few senior staff as well as the project sponsor for a JAD session.He is trying to: _________
A)Balance the work load for departments so the regular day-to-day functions can still continue while the JAD team is off-site
B)Create a new hybrid department that will beta test the final system
C)Prevent domination by only a few individuals in the JAD session
D)Have a broad mix of organizational levels in the JAD session
E)Reduce the time necessary for the length of JAD session meetings

Accepted Answer

Hamid is trying to have a broad mix of organizational levels in the JAD session to ensure that the perspectives of different levels of the organization are represented and that there is not domination by only a few individuals. This will lead to a more diverse range of ideas and a more collaborative approach to the development of the updated system.

Question 4

Which of the following is true about a JAD facilitator?
A)They can participate in the discussion to settle a disagreement
B)They keep track of all discussions by entering information into the computer
C)They allow sidebar discussions and unstructured activities
D)They recognize that some people know more about the system and proposed system and will dominate the discussion and know that is a positive thing
E)They set the meeting agenda

Accepted Answer

A JAD facilitator is responsible for setting the meeting agenda, managing the discussion to keep it focused, and ensuring that all participants have equal opportunity to contribute. They do not participate in the discussion or take sides on disagreements. They also do not engage in unstructured activities or allow sidebar discussions, as these can derail the meeting and prevent progress from being made. Finally, while the facilitator may recognize that some people know more about the system than others, they must ensure that everyone's opinions and ideas are heard and treated equally.

Question 5

During an interview,the analyst has asked several open-ended questions regarding the procedures that are followed to handle a delinquent customer.Although the supervisor being interviewed has answered the questions,the analyst is still unclear about several details of the process.The analyst's best course of action is to _____.
A)Ask probing questions to try and get more detail
B)Assume that he can figure out the procedure late after the interview is concluded
C)Give up for now and talk to the supervisor again tomorrow
D)Jump to another unrelated topic
E)Stop the interview and seek a more cooperative subject

Accepted Answer

Asking probing questions to try and get more detail is the best course of action in this situation. It will help the analyst clarify the unclear details and gain a better understanding of the process.

Question 6

One of the first activities of an analyst is to determine the business requirements for the new system

Accepted Answer

As a part of the analysis phase, the analyst's primary responsibility is to gather and document business requirements for the new system.

Question 7

Thom wants to gather information from outside the organization.He would probably use:
A) Document analysis
B) Interviewing
C) Joint application design (JAD)sessions
D) Observation
E) Questionnaires

Accepted Answer

Questionnaires are a common method of gathering information from people outside the organization, such as customers or suppliers. Thom can design a questionnaire with targeted questions to get the specific information he needs.

Question 8

Lars wants to combine information from a variety of perspectives,as well as build consensus,and use a requirements gathering technique that has a good chance at reducing scope creep.He probably will use: _____.
A)document analysis
B)interview
C)JAD session
D)observation
E)questionnaire

Accepted Answer

JAD (Joint Application Development) sessions involve bringing together stakeholders, subject matter experts, and users to collaboratively define requirements and build consensus. It is an effective technique for reducing scope creep and combining information from multiple perspectives. Document analysis and questionnaires may not allow for collaboration and consensus-building, while interviews and observations may not involve all relevant stakeholders and may not be as efficient as a JAD session.

Question 9

An interview report is prepared in which step of the interview process?
A)Conducting the interview
B)Designing interview questions
C)Post interview following-up
D)Preparing for the interview
E)Selecting an interviewee

Accepted Answer

An interview report is typically prepared after the interview has taken place, during the post-interview follow-up phase. This is when the interviewer reviews the information gathered, evaluates the candidate's responses, and documents their impressions and findings.

Question 10

The output of the analysis phase is the 'system proposal'.

Accepted Answer

The output of the analysis phase is the system proposal which is a document prepared by the business analyst or system analyst addressing the problem statement and proposing a solution to the problem. It includes the proposed system's objectives, scope, requirements, assumptions, constraints, alternative solutions, and cost-benefit analysis.

Question 11

Henri examines existing paperwork in order to better understand the as-is system.This is called:
A)Document analysis
B)Interviewing
C)Joint application design (JAD)sessions
D)Observation
E)Questionnaires

Accepted Answer

Document analysis involves examining existing paperwork and documentation to gain a better understanding of the current system.

Question 12

Blaine is using a requirements gathering technique that begins with non-threatening questions,avoids abbreviations,groups items into logically coherent sections,and might best be used with outside users.He probably is using:
A)Document analysis
B)Interview
C)JAD session
D)Observation
E)Questionnaires

Accepted Answer

The description fits the characteristics of using questionnaires for requirements gathering. Questionnaires are designed with non-threatening questions, avoid abbreviations for clarity, group items logically for better understanding, and are suitable for gathering information from external users who might not be available for direct interviews or observations.

Question 13

During the interview process,you were told how well the current system works.You have decided to observe how one of the electronic order forms is processed.Daniel,an order processing clerk,takes all the queued information and prints it out.He then circles the order number and the total amount and types it into a spreadsheet.Ultimately he will total the individual amounts.This is a(n)_______ system.
A)Customer friendly
B)Documentation
C)Formal
D)Informal
E)Policy

Accepted Answer

The described process is informal because it relies on manual steps and personal judgment rather than a structured, standardized procedure.

Question 14

What information-gathering strategy enables the analyst to see the reality of the situation rather than listen to others describe it?
A)Document analysis
B)Interviewing
C)Joint application design (JAD)sessions
D)Observation
E)Questionnaires

Accepted Answer

Observation allows the analyst to see the situation first-hand and make their own conclusions rather than relying solely on the perceptions and descriptions of others.

Question 15

Marta wants to collect facts and opinions from a wide range of geographically dispersed people quickly and with the least expense.She would probably want to use:
A)Document analysis
B)Interview
C)JAD session
D)Observation
E)Questionnaires

Accepted Answer

Questionnaires can be distributed online or via mail to reach a wide range of geographically dispersed people quickly and with a lower cost compared to other methods such as interviews or observation. They also allow for anonymity, which can encourage honest responses.

Question 16

Creating an interview plan that lists the questions that you will ask and anticipates the possible answers is done in which step of the interview process?
A)Conducting the interview
B)Designing interview questions
C)Preparing for the interview
D)Following-up
E)Selecting an interviewee

Accepted Answer

Preparing for the interview involves creating an interview plan, which includes listing the questions to be asked and anticipating possible answers.

Question 17

Theresa would like to gain a broad understanding of just the as-is system,but the IS department has not fully budgeted this phase of the analysis process and she has not been given permission to contact the users.She could probably use which of the following techniques?
A)Document analysis
B)Interviews
C)JAD
D)Observation
E)Questionnaires

Accepted Answer

Document analysis is a technique that allows Theresa to review the existing documentation related to the as-is system without having to contact the users or rely on the IS department for further information. This approach is likely to be the most efficient and cost-effective option under the given constraints. Interviews, JAD, observation, and questionnaires would all require more resources, time, and permission from the relevant stakeholders, which may not be available at this stage.

Question 18

During observation Kim has learned that the users in the inventory monitoring department have created their own forms.This is a clear sign that the _____.
A)As-is system is meeting user needs
B)Department was overlooked during the interview process
C)Process does not need improvements
D)System needs to be changed
E)Users in the department are innovative

Accepted Answer

The creation of their own forms by users indicates that the current system is not adequately meeting their needs, suggesting that the system needs to be changed or improved to better support their tasks.

Question 19

Rachel is a systems analyst working on an update to the customer update system.Which of the following might be the best group to interview?
A)At least one customer service agent (CSA), at least one shift supervisor, and the CSA department manager
B)Three shift supervisors and the department manager
C)Three customer service agents (one with less than one year experience; one with one to five years of experience and one with over five years of experience, and the finance vice president
D)Three shift supervisors from the customer service department; a shift manager from the call center; and a shift manager from the stockroom.
E)A manager in the human resources department

Accepted Answer

The best group to interview would be those who directly interact with customers and have knowledge of the current customer update system. Therefore, at least one customer service agent (CSA), at least one shift supervisor, and the CSA department manager would be the best group to interview. The finance vice president and the others listed in the other answer choices may not have sufficient knowledge of the customer update system. The manager in human resources also may not be the best group to interview for this particular project.

Question 20

LaChelle has set the agenda,will record the group's input on a public display area (like a white board)and will guide the discussion during a JAD session.She is serving as the ________.
A)Systems analyst
B)Software engineer
C)Scribe
D)Participant
E)Facilitator

Accepted Answer

LaChelle is guiding the discussion during a JAD session, recording input, and setting the agenda. This indicates that she is playing the role of a facilitator, whose job is to ensure that the session runs smoothly and to help the group work together effectively. While the other roles listed (systems analyst, software engineer, scribe, participant) are also important, they do not accurately describe LaChelle's specific responsibilities in this context.

Quiz 3: Requirements Determination

A JAD facilitator does all of the following except:

The SDLC moves from the current system (often called the "past system")to the new system (often called the "future system").

Hamid has selected one middle manager from each department that will be affected by the updated system and one lower-level manager from each department,along with a few senior staff as well as the project sponsor for a JAD session.He is trying to: _________

Which of the following is true about a JAD facilitator?

One of the first activities of an analyst is to determine the business requirements for the new system

Thom wants to gather information from outside the organization.He would probably use:

Lars wants to combine information from a variety of perspectives,as well as build consensus,and use a requirements gathering technique that has a good chance at reducing scope creep.He probably will use: _____.

An interview report is prepared in which step of the interview process?

The output of the analysis phase is the 'system proposal'.

Henri examines existing paperwork in order to better understand the as-is system.This is called:

Blaine is using a requirements gathering technique that begins with non-threatening questions,avoids abbreviations,groups items into logically coherent sections,and might best be used with outside users.He probably is using:

What information-gathering strategy enables the analyst to see the reality of the situation rather than listen to others describe it?

Marta wants to collect facts and opinions from a wide range of geographically dispersed people quickly and with the least expense.She would probably want to use:

Creating an interview plan that lists the questions that you will ask and anticipates the possible answers is done in which step of the interview process?

Theresa would like to gain a broad understanding of just the as-is system,but the IS department has not fully budgeted this phase of the analysis process and she has not been given permission to contact the users.She could probably use which of the following techniques?

During observation Kim has learned that the users in the inventory monitoring department have created their own forms.This is a clear sign that the _____.

Rachel is a systems analyst working on an update to the customer update system.Which of the following might be the best group to interview?

LaChelle has set the agenda,will record the group's input on a public display area (like a white board) and will guide the discussion during a JAD session.She is serving as the ________.