Question 1

An example of affective conflict is when teams reconcile differences to produce the best possible solution.

Accepted Answer

Affective conflict refers to emotional or personal disagreements among team members, while the example given in the statement refers to task conflict, which is a disagreement about the content or outcome of a task.

Question 2

Cognitive and affective conflicts can occur together in the same team.

Accepted Answer

Cognitive conflicts arise from differences in thoughts, ideas, and opinions, while affective conflicts arise from emotions, feelings, and interpersonal relationships. Both types of conflicts can occur simultaneously within a team.

Question 3

Feedback is crucial in determining whether a message was decoded properly.

Accepted Answer

Feedback provides confirmation that the receiver has correctly understood the message and allows for clarification or further communication if necessary. Without feedback, there is no way to know if the message was decoded properly or if additional communication is necessary.

Question 4

When speaking during business conversations,Americans tend to stand closer together than Latin Americans.

Accepted Answer

This statement is false. Latin Americans tend to stand closer together during business conversations than Americans.

Question 5

When verbal and nonverbal cues conflict,receivers of the communication generally tend to believe the verbal content.

Accepted Answer

When verbal and nonverbal cues conflict, receivers of the communication generally tend to believe the nonverbal cues over the verbal content. Nonverbal cues are often perceived as more genuine since they can be less consciously controlled and may reveal true feelings or intentions.

Question 6

Polite listeners are attentive listeners.

Accepted Answer

The answer of Polite listeners are attentive listeners....

Question 7

Mayuri's supervisor sends her an e-mail requesting updated financial figures as soon as possible.When Mayuri interprets the content and meaning of the e-mail,she is decoding the message.

Accepted Answer

Decoding refers to the process of interpreting the meaning of a message, which is what Mayuri does when she understands that her supervisor is asking for updated financial figures.

Question 8

Senders should request feedback if it is not forthcoming.

Accepted Answer

Senders should actively seek out feedback rather than waiting for it to be given without prompting. This can help ensure that they receive the information necessary to improve and can also encourage open communication with the recipient.

Question 9

Ilona likes to send out a weekly e-mail to all her employees discussing the results and challenges for the week.This is an example of an informal communication.

Accepted Answer

The answer of Ilona likes to send out a weekly...

Question 10

In highly productive teams,norms contribute to accomplishment of team goals.

Accepted Answer

Norms are the shared expectations, values, and beliefs of team members that guide and regulate team behavior. In highly productive teams, the norms established contribute to the accomplishment of team goals. This is because norms can help create a positive team environment, improve communication and collaboration, and establish a clear understanding of what is expected of each team member. As a result, the team is more likely to work cohesively and efficiently to achieve their objectives.

Question 11

Diversity among team members often decreases the chances of conflict.

Accepted Answer

Diversity among team members can increase the chances of conflict due to differing perspectives and backgrounds, although it can also lead to more innovative solutions if managed well.

Question 12

Immediately after listening to a message,the average person can recall only half of it.

Accepted Answer

This statement is true. According to research, immediately after listening to a message, the average person can recall only 50% of it, and after 8 hours, that decreases to only 35%.

Question 13

Employees spend a significantly higher amount of time communicating on a daily basis than managers.

Accepted Answer

Managers typically spend a higher proportion of their time communicating compared to non-managerial employees, as their roles often involve coordinating tasks, leading teams, and making decisions that require extensive interaction with others.

Question 14

High-context cultures including the United States and Germany pay attention to the conditions that surround the message,including nonverbal cues and personal relationships between the parties.

Accepted Answer

High-context cultures, such as Japan and many Middle Eastern countries, pay attention to nonverbal cues and personal relationships. The United States and Germany are considered low-context cultures that rely more on direct verbal communication.

Question 15

When managed properly,the grapevine can be a reliable source of information.

Accepted Answer

The grapevine refers to the informal communication network that exists within an organization. While it may not be an official source of information, it can be a useful tool for understanding employee sentiment and gaining insights that may not be apparent through formal channels. By managing the grapevine effectively, organizations can leverage this source of information to improve communication and address potential issues before they become bigger problems.

Question 16

Casimir is conversing with her real estate agent,whom Casimir believes is trying to sell her an expensive property in order to receive a greater commission.Casimir is engaged in cynical listening.

Accepted Answer

Casimir's suspicion that the real estate agent is motivated by a desire for a greater commission is an example of cynical listening.

Question 17

An employee suggestion box is an example of an informal communication channel.

Accepted Answer

An employee suggestion box is considered a formal communication channel because it is an official method established by the organization for employees to share their ideas and feedback.

Question 18

Noise is mainly caused by physical factors like poor cell phone reception.

Accepted Answer

Noise in communication can be caused by a variety of factors, not just physical ones. It can also be due to psychological, semantic, or environmental issues, such as misunderstandings, language barriers, or distractions, respectively.

Question 19

"Spinning" bad news to make it look better almost always backfires.

Accepted Answer

Trying to spin bad news often leads to mistrust and further damages the credibility of the person or organization involved. It is better to be transparent and upfront about the situation and work towards finding solutions.

Question 20

E-mail is considered one of the most secure forms of communication.

Accepted Answer

E-mail is not considered one of the most secure forms of communication as it is susceptible to interception and hacking. Encryption can enhance the security but it is not foolproof.

Quiz 9: Top Performance Through Empowerment, teamwork, and Communication